There are some programs that use the pushbuttons and prevent Snagit from using them as a shortcut to trigger a screenshot. There is then a message that the button is used by another profile or program.
- In the message area (usually in the lower right corner of the screen), you can expand all icons first.
- Right-click on the OneDrive icon.
- Click the arrow next to the gear icon
- Select the settings.
- Select the General tab.
- Deselect the option to enable Dropbox at system startup.
Note: If this box has already been disabled, select it, click Apply, and then clear it again.